How an order runs
An order at Supply Hub runs in five steps. Each one leaves a document, so a requisition can be traced from the first WhatsApp message to the delivery note.
- Request. Add lines to the quote basket on this site and send it, or send the references and quantities by WhatsApp or email. A photograph of the part or the nameplate is enough to start.
- Quotation. You receive a written quotation naming the make and model for every line, the unit price and the validity period. Equivalents are named as equivalents.
- Order. You confirm by purchase order, or by reply on the quotation for smaller orders. Account customers order against their 30-day terms; other customers pay a deposit on order and the balance before dispatch, by bank transfer or mobile money.
- Supply. Stocked lines, distributor lines and imported lines are tracked and you are told as soon as an available date or delivery plan changes.
- Delivery. Goods are delivered with a delivery note quoting your order number and our references, packed and labelled by line. Delivery to site anywhere in Ghana is arranged and quoted separately.
Lead bands
| Stocked line | Held by us or by a distributor in Accra or Tema, with the available stock position confirmed at quotation. |
|---|---|
| Distributor line | Ordered from the local distributor's own stock or next shipment, with the supply position reviewed before supply. |
| Imported to order | Ordered from the manufacturer or an overseas stockist, with the supply position reviewed before supply. |
| Project supply | Cables, panels, props and membranes in project quantities, with the delivery plan quoted for the quantity. |
When it goes wrong
Things do go wrong in supply, and the measure of a supplier is what happens next.
- Wrong part supplied. If the part does not match the quotation, we collect it and replace it at our cost, or credit it in full if the replacement position does not suit you.
- Damaged in transit. Note the damage on the delivery note or send a photograph and the line is replaced.
- Supply date changed. You are told as soon as we know. If the revised position does not work you can cancel the line without charge, and any deposit on it is returned.
- Manufacturer's warranty. Branded items carry the manufacturer's warranty. We handle the claim with the distributor on your behalf.
Documents we issue
Quotation, proforma invoice, tax invoice, delivery note, and on request a certificate of conformity or the manufacturer's test certificate for cables, lifting gear and pressure equipment.